Operational Excellence through Leadership and Compliance

Maritime Compliance Report

Welcome. Staying in compliance takes dedication, diligence and strong leadership skills to stay on top of all the requirements which seem to keep coming at a rapid pace. With this blog I hope to provide visitors with content that will help them in their daily work of staying in compliance. I hope you find it a resource worthy of your time and I look forward to your feedback, questions, comments and concerns. Thanks for stopping by. To avoid missing critical updates, don’t forget to sign up by clicking the white envelope in the blue toolbar below.

TWIC Readers

"I thought TWICs were going away?"  I have heard this many times over the past year. They are not. Many believe TWIC is a useless program. The truth is TWIC is a very important program, but few understand it.

Basically, the most important purpose of a TWIC is to not allow anyone, unescorted, into a secure area of a vessel or facility unless we know they are not a terrorist and they have a card to prove it. This may seem like nonsense to some, but if a major terrorist organization can send a terrorist spy to the U.S. and infiltrate the CIA, FBI and Army Special Warfare command, then they can surely send some to infiltrate the maritime industry. In fact, during one joint FBI/ USCG operation, a significant number of individuals "having a nexus to terrorism matters," were found to have U.S. merchant mariner documents and they were subsequently placed on the terrorist watch list and the no-fly list. Furthermore, officials recently uncovered a major plot to attack the maritime industry because it is viewed as a soft target by terrorists.

Due to the lack of understanding, or acceptance of the threat, the way TWIC has been implemented and enforced in many instances makes no sense, and therefore it appears to be "useless" to the casual observer who assumes the TWIC process they observe is the one prescribed by the government.

The TWIC was designed to be a biometric credential to be used with a TWIC Reader. Realizing that we don't yet have TWIC readers, that fake TWICs are a reality, and that someone could gain access using a stolen TWIC on an automated system without biometric interface, years ago the Coast Guard published fairly specific requirements on how a TWIC should be verified by the person granting access to the secure area.

The Coast Guard recently released a Proposed Rule on the TWIC Readers. Vessels and facilities were placed in risk categories A through C. According to the proposed rule only risk category A vessels and facilities will have to use a TWIC Reader. Risk Category A is limited to vessels and facilities that handle Certain Dangerous Cargoes (CDCs) in bulk, including barge fleeting facilities with CDCs, and vessels with more than 1,000 passengers. So, the vast majority of Subchapter H compliant vessels and facilities will have to continue to verify TWICs manually.  There's the rub. This sounds like a good deal, until it is enforced.

Here's a quiz: What are the three words on the triangle at the center of all TWICs? If a person granting access to a secure area has actually been examining TWICs each time as required, then surely they would remember that those three words are: "privacy, security and commerce." And by the way, poor eyesight is not a good excuse for not complying with a federal regulation. If they cannot see what they are required to check by regulation, they have no business being posted at such a position. Reading glasses or a magnifying glass would come in handy in those situations. Also, you'd also be surprised with what an inexpensive black light will show on a TWIC. 

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Written in Blood

It's Mardi Gras time once again in New Orleans. If you have been to New Orleans' Mardi Gras parades you know that the edges of the curbs along the parade route are lined with ladders. These ladders are no ordinary ladders. They have three foot long bench seats attached to the very top where we precariously place our precious babies. It's enough to give an OSHA inspector a heart attack. How could this be legal?  On very rare occasion a cop will tell people they need to move their ladders back away from the curb. Of course, the parents respond that they do this every year and it has never been a problem before. They are reluctant to move because they will lose their spot and someone else will quickly place their ladder on the edge of the same curb. It is highly unlikely that another cop will come along and tell them to move. This causes a little deja vu for me. As a Coast Guard inspector, I was that cop. I always enforced the regulations accurately and consistently. I encountered much of the same arguments and resistance. One inspector training me had told me that the regulations were written in blood. That is, some catastrophe had happened that caused the regulations to be written.  I took that to heart. Even though I didn't know what the catastrophe was for each regulation, I enforced them all. After all, that's what the tax payers were paying me to do. Maybe those few New Orleans cops that occasionally tell confused parents to move their ladders back from the curb remember the story of Christian Lambert. According to a recent article in local Gambit newspaper, it turns out that putting our ladders on the curb is not legal. In 1985 the New Orleans City Council passed an ordinance which requires all ladders to be "placed as many feet back from the curb as the ladder is high." That's because of a tragedy that occurred in 1981 at the Krewe of Orleanians parade. Christian was an eight year old boy who was launched from his ladder and was crushed under float number 48 when the crowd surged forward. Accurate and consistent enforcement is a critical component to ensuring compliance. Understanding the origin and intent of regulations is an essential motivator. 

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Striving for Excellence - A New Year’s Resolution

Compliance is something that many only think of when forced to. At the Workboat Show many representatives from good companies pass by our booth and say hello, but when asked if they have any compliance questions or issues we can help with, the response is usually, "No thanks we've got all that under control." Perhaps they do, but chances are their issues just haven't risen to the surface yet. Many good companies pass inspections and audits and assume that they are in full compliance. They may be, or they may find out at the next inspection, audit or accident that they were not as compliant as they had assumed. But an excellent company has a proactive compliance management program as part of their regular routine and does not rely upon inspectors' and auditors' interpretations and opinions to determine their level of compliance.

With the coming of a new year, an opportunity arises to take your company from "good" to "excellent" in terms of compliance. If striving for excellence is part of your company culture, here are a few things to consider in the new year:

TWICs are expiring en masse this year. Don't procrastinate in getting those TWICs renewed. Even with the new 30 day grace period, there could be serious repercussions.

The effective anniversary date of the EPA VGP is February 19th. Each year a comprehensive VGP annual inspection is required to be done and any instances of noncompliance with the permit must be reported to the EPA. This annual inspection includes record keeping. For example, if there are not 52 weekly inspections on file, or records of all graywater discharges, or records of any painting and deck maintenance conducted, that may constitute noncompliance with the permit. Be aware that the permit also dictates who is qualified to conduct the annual VGP inspections.

Your uninspected towing vessel examination sticker may expire this year. While you are not required to renew it, if you do, you should be prepared for a much more knowledgeable batch of examiners who may find a number of deficiencies that were not addressed in the first go round. A comprehensive regulatory compliance survey is a good way to prepare for the Coast Guard.

Subchapter M may be published this year. When it is, companies will be scrambling to determine the best path forward. You can get ahead of the curve by discussing the compliance options for each vessel, and by getting captains and crews ready by intensive drills, as well as training on what operating a vessel according to safety management system really means. A thorough internal audit or assessment by an objective third party is a good way to prepare.


 

Good companies may choose to wait and see if any of what I have addressed rises to the surface this year. Excellent companies will not take that gamble and will leave nothing to chance. Have an excellent and prosperous New Year. 

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Strategic Partnership with Boatracs

We are proud to announce a strategic partnership with Boatracs to provide an electronic Subchapter M compliance product. Please click here to read the full article: Maritime Executive.

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BP Indictments and Subchapter M

 As I read the indictment of two BP officials, Robert Kaluza and Donald Vidrine, on 11 counts of seaman's manslaughter and involuntary manslaughter, I couldn't help but think about Subchapter M and the future of the towing vessel industry. Mr. Vidrine and Kaluza were Well Sight Leaders on the Deepwater Horizon rig the day of the explosion which resulted in the deaths of 11 people. According to the indictment, these Well Sight Leaders were responsible for, among other things, "supervising the implementation of BP's drilling plan." To draw an analogy, under Subchapter M, should a company operate under a Towing Safety Management System (TSMS), the captain will be responsible for "supervising the implementation of the company TSMS."

The indictment explains that Vidrine and Kaluza were grossly negligent in their duties for not doing what they were supposed to do, specifically: failing to call the BP engineers ashore during the negative testing about the multiple readings that the well was not secure, failing to adequately account for those abnormal readings, and for accepting a nonsensical explanation for those readings. They were not following the plan, and an explosion resulted in many deaths.

A few years back the towing industry experienced a number of accidents when tows hit bridges. Bridge transit procedures were added to many safety management systems. The idea is, as with any written safety plan, if you follow it you will minimize the risk of human error. Many captains that I talk to can't explain the bridge transit procedures. Many protest that they don't need some book to tell them how to drive a boat. But what if one day a captain fails to account for wind and leeway on a big tow, and as a result he takes the bridge out and cars drive into the river? I'm sure Mr. Vidrine and Kaluza relied on their experience as well, and did not think that the rig would blow up, but it did. Had they followed the plan, perhaps those people would not have died, and they might not be looking at jail time.

If your towing company chooses a TSMS for Subchapter M, take the opportunity to make sure you have the best possible procedures and that your captains know they must follow them at all times. As a wise man once said, smart people learn from their mistakes, but really smart people learn from other people's mistakes.
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Expirations and Renewals

 Time flies. It's hard to believe that many TWICs are reaching their expiration date. Thankfully, there is an alternative process to renew a TWIC for those whose cards are now expiring. As long as you are a U.S. citizen or U.S. national and your TWIC is expiring before December 31, 2014, all you have to do is call 1-866-347-8942 and pay $60, to order a new TWIC which will be good for another three years.  A client recently did this over the phone with all their employees and found it to be a very simple process. Of course, once the TWIC is ready, it will require a trip to a TWIC center to pick it up and activate it.

Another expiration which is coming up is the first batch of Bridging Program Uninspected Towing Vessel (UTV) examination stickers. Some vessel operators are under the impression that they must renew their examination sticker. This is not the case. UTVs are still uninspected until the Final Rule of Subchapter M goes into effect. The UTV examination program had been around for many years before the Bridging Program, a program which is similar to the commercial fishing vessel voluntary examination program. The Coast Guard decided to use the UTV examination program as part of the Bridging Program to ease the transition to inspected towing vessel status. Once a towing vessel has been examined and has received a sticker, it has fulfilled its obligation under the Bridging Program and there is no further requirement to have the sticker renewed.

A vessel operator may request that the Coast Guard re-examine their vessel, which is a prudent course to take. However, operators should consider that the intent of the Bridging Program was to increase vessel compliance while getting Coast Guard examiners familiar with towing vessels and their respective regulations. So, operators should not be surprised when the same vessel now ends up with a number of deficiencies which may not have been identified the first time around. That should only serve as an indication of the success of that program goal, which was to increase the proficiency Coast Guard personnel.
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Resources for Uninspected Towing Vessel Operators

There are still a significant number of towing vessel that have not been examined under the Coast Guard's Bridging Program. As the Coast Guard trains more examiners and becomes more proficient in conducting uninspected towing vessel (UTV) exams, the bar for operators is steadily rising. In their continuing effort to help the industry demonstrate full compliance the Coast Guard has published a new edition of "United States Coast Guard Requirements for Uninspected Towing Vessels." This is the best comprehensive reference for a particular class of vessel that has ever been published by the Coast Guard. In addition to the excellent explanation of the regulations, there are useful appendixes which include frequently asked questions, and a collection of those ever-elusive Policy Letters which contain a wealth of information. Whether your company is still struggling to get their vessels examined, or you consider yourself an expert on the topic, this publication deserves a serious look. There is something for even the most experienced among us to learn.

Additionally, a client of mine recently returned for the UTV examiner course at the Coast Guard Training Center in Yorktown, VA. The week-long course is mainly for Coast Guard personnel, but a number of seats are dedicated for industry personnel. The course was reportedly, very informative and the binder of training material I reviewed contained a great deal of useful information. My client said one of the most important things that he got out of the course was to witness the Coast Guard's approach compliance which was a real eye opener. If you can get into one of these courses it will definitely be worth the trip. 

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Culture of Compliance

 After many years of being involved with compliance issues for the maritime industry, I have developed a comprehensive model on how to manage compliance. If you would like to learn about this methodology which will help you develop confidence and peace of mind regarding compliance, you should make it a point to try to attend one of these conference sessions where I will be presenting the model:

Wednesday October 3, 2012 – Athens, Greece; Safety4Sea Forum; 2:00pm – 3:30pm "Culture of Compliance"

Friday December 7, 2012 – New Orleans, LA; International Workboat Show; 1:00pm – 2:00pm; "Culture of Compliance"

Additionally, if you are in the towboat business, there will be an important panel discussion at the Workboat Show, on whether to choose the Coast Guard option or third party TSMS option for inspection compliance under Subchapter M:

Wednesday December, 5, 2012 – International Workboat Show; New Orleans, LA; 4:00pm -5:30pm; "Choosing a Compliance Option for Towing Vessel Regulations: What You Need to Know"

I will be on this panel which will be moderated by retired RADM Joel Whitehead.

Also, when at the Workboat Show, please stop by our booth 2757 and say hello.

I look forward to seeing you.
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Maritime Compliance Management – “Understanding”

 When I was training to become a Coast Guard marine inspector years ago, I noticed the doorway on a crewboat was 28 inches wide. When I looked up the regulation, I found that the door for a passenger compartment is required to be 32 inches wide. The other inspector breaking me in was reluctant to make the owner enlarge the doorway.  All I could imagine was some very large passengers getting stuck in the capsized boat that we had certified.

Some say that regulations are written in blood. To have an effective compliance program, there must be an understanding of the intent of the regulations. Research is often necessary, but some owner/operators don't have the time, manpower, or desire to figure out if a certain regulation applies, or what the intent of the regulation is. As a result, many companies end up "chasing their tails" by relying solely on others' opinions and interpretations.

Compliance is a complicated business, but not an impossible one. Here are a few insider secrets. When a company becomes aware of a regulation, the first step should be to review the applicability in the regulations and ensure the regulation applies and that there are no exceptions. The next step should be to review the policy guidance on the topic. When dealing with the U.S. Coast Guard, policy guidance comes in a number of forms, such as: the Marine Safety Manual; Navigation and Vessel Inspection Circulars (NVICs); Headquarters policy letters; District policy letters; and local Captain of the Port policies. Additionally, the Federal Register can be reviewed for the date the regulation was published because it is footnoted at the end of each regulatory citation. The Federal Register has explanations for the regulations as well as the public comments and the Coast Guard's responses. This provides excellent insight into the intent of the regulations. These resources are all available online these days, so there is no good excuse for not preparing yourself before problems arise. Stay ahead of the curve and, in the words of my old Chief Quartermaster, who thankfully never answered my questions, "Look it up."
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Maritime Compliance Management – “Acceptance”

 Did you know that vessel owners are required to manage rain run-off? That crewmembers are required to screen their shore-side bosses if they come aboard a vessel? That push-boats are required to have a bell of a certain size in case they anchor or run aground in the fog? This is only the tip of the regulatory iceberg. Some regulations seem so ridiculous that vessel owners have a hard time believing that they could be true, or that they will ever be enforced, or that someone won't come to their senses and make them go away. A common strategy used once a vessel owner becomes aware of a regulation is to call around to some friendly competitors to see what they are doing. They may end up convincing each other to adopt a "wait and see" approach. After all, the Coast Guard always gives 30 days to correct a deficiency, right? Some companies call the Coast Guard to ask about a particular issue, and because the Coast Guard person who answers the phone isn't familiar with the particular requirement, the company may say, "The Coast Guard doesn't even know about this," and use that as an excuse to do little or nothing to comply. This is not good.

Acceptance is the second component to maritime compliance management. This is where the company management "buy-in" discussion has its roots. If the company ignores a regulation, or does something half-way to at least look like it was trying and hope for the best, it will not be perceived as having bought in to the program by its employees.  Captains of vessels are charged with ensuring compliance with the majority of vessel regulations.  From a leadership standpoint, if the captain knows, or perceives, that the company is not taking a regulation or program seriously, why would they?  A basic principle of leadership is, "In order to be a good leader, you must first be a good follower."  That doesn't mean just doing what your boss says.  It applies to following all rules and regulations. If your company is having trouble getting captains to be proactive about compliance issues, examine your own company's attitude toward the regulations. Why would crews put forth an effort if they know the company thinks it's all "crap?" Unless a company accepts a regulation, for better or for worse, it will be plagued with problems over the long term.
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Increased Scrutiny of SMS Implementation by U.S. Coast Guard

 When it comes to what constitutes full implementation of a safety management system such as the International Safety Management (ISM) Code, there seems to be a disconnect between what different stakeholders believe to be adequate. Different flag states, recognized organizations, class societies, and port state control authorities enforce the code to their own standards, not to mention each individual auditor's experience and subjective opinions.  The real disparity becomes painfully clear during times of major accident investigations and litigation, when everything is put under a microscope and the level of implementation that was considered "satisfactory" at the last audit can now constitute alleged negligence.



A company may have an acceptable safety management system and a satisfactory level of implementation, that is, until there is a serious casualty.  Once there is a serious casualty, the implication can be that whatever was being done before the accident was obviously inadequate, regardless of how many enforcement officials and auditors had blessed the program previously.  This is not what the ISM was intended to be, but it is unarguably what it has evolved into.  Nowhere is this more apparent than in the U.S. Coast Guard's report of investigation on the Deepwater Horizon disaster in the Gulf of Mexico.  The report finds fault with all stakeholders and pulls no punches. 

There must be clear and consistent expectations if ISM is going to be implemented as designed.  It seems the U.S. Coast Guard may now be thinking in a similar fashion. In the Deepwater Horizon report the recommendations include an investigation to see if a change to the current inspection and enforcement methods is required to increase compliance with the ISM code. Increased scrutiny of adherence to policies and procedures may be on the horizon. Vessel operators, including towing vessel operators in the U.S. who will soon be required by regulation to implement a safety management system, should start now making sure that their policies and procedures are actually being followed.

Say what you do, do what you say, and be able to prove it!
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RCP v. Subchapter M

The proposed rule containing regulations for the inspection of towing vessels, known as Subchapter M, is due to be published in a few months.  It is expected that these regulations will include a towing vessel safety management systems. Many towing vessel companies currently have a safety management system (SMS) in place known as the American Waterways Operators (AWO) Responsible Carrier Program (RCP).  Having been both a U.S. Coast Guard marine inspector and an AWO RCP auditor, I have noticed a different expectation regarding the level of implementation required between inspected vessel's SMS and RCP. I suspect that some RCP companies might have a difficult time with Subchapter M enforcement if they don't step up the level of implementation.


 


An interesting marine casualty report has been published by the Coast Guard regarding the unfortunate death of a U.S. merchant mariner. I recommend anyone involved in an SMS click on the link below, and/or if the link times out: go to Homeport, Investigations, & scroll down and open "S/R Wilmington Personnel Casualty," and take note of the emphasis placed on the SMS in this accident report, and how the Coast Guard intends to step up SMS enforcement.

http://homeport.uscg.mil/mycg/portal/ep/home.do?tabId=0&BV_SessionID=@@@@1323623537.1305732674@@@@&BV_EngineID=cccfad 

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USCG to “Evaluate Compliance” of EPA VGP March 11, 2011

Beginning March 11, 2011 during vessel boardings and inspections, the U.S. Coast Guard will begin evaluating compliance with the U.S. Environmental Protection Agency (EPA) Vessel General Permit (VGP).  A Memorandum of Understanding (MOU) was recently signed between the two agencies, and a USCG policy letter was published, requiring Coast Guard inspectors to use a job aid to evaluate the level of compliance on a particular vessel, document any discrepancies, and pass them along to the EPA.  The EPA retains enforcement authority and will take enforcement action based upon the information gathered by the USCG.


From the vessel operator's standpoint, there are a few aspects of this approach which may be problematic:

Many Coast Guard inspectors may not have received training on the VGP and so their approach and conclusions may vary significantly.  Vessel operators are accustomed to getting 30 days to correct a problem.  With this approach, inspectors are required to document all discrepancies and pass them along to the EPA for action regardless of whether the vessel has corrected the issue "on the spot" or not. Many companies may be trying to manage this VGP from the office.  However, the evaluation of compliance will be conducted on board by asking captains and crews pointed questions.

The only defense is to be in full compliance and have everyone properly trained.

USCG/EPA MOU:
http://epa.gov/compliance/resources/agreements/cwa/mou-coastguard-vesselpermitrequirements.pdf
CG Policy Letter:

 http://homeport.uscg.mil/cgi-bin/st/portal/uscg_docs/MyCG/Editorial/20110211/543 Policy ltr 11-01 VGP with enclosure.pdf?id=ee9784ac8e8fecf217d43d6fa6662f42f8c7d2ba 

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Maritime Security Lesson from an Environmental Disaster

 As we wait for the results of the investigation into the BP/ Deepwater Horizon oil spill in the Gulf of Mexico, one thing appears fairly certain based upon currently published information, and that is that corners may have been cut and unnecessary risks may have been taken. This is not really surprising. We cut corners and take calculated risks every day, often with no negative consequences. Who has never exceeded the speed limit while driving? The natural reaction of politicians and bureaucrats is to make more laws and regulations to fix the problems before we know for sure what the problems are. We may find that the problem wasn't a lack of adequate laws and regulations, but perhaps it was the lack of enforcement, oversight and compliance with the existing laws and regulations. If so, why would the level of enforcement, oversight and compliance drop to a level where an accident like this might occur? Perhaps because they had not had a major accident with similar operations in the recent past to remind them of the threat. BP was reportedly celebrating a safety milestone at the time of the disastrous blowout. If people have not experienced a major accident in quite some time, their minds allow them to believe the threat has become diminished. In actuality the threat has not diminished with the passage of time, but still corners are cut and unnecessary risks are taken, because the precautions that once seemed necessary may now seem like overkill.  Following the attacks of 9/11, the international community passed the ISPS code. Ships, boats, ports and facilities around the world are required to implement security plans which address all relevant threat scenarios. As the years go by without major successful attacks, it is human nature to let our guard down because in our minds the threat has diminished. It has not. Even after six years of full implementation of maritime security plans, many do not understand the threat or the requirements. Do enforcement personnel understand their roles and give full attention to the security programs, or are they still focused mostly on signage and paperwork? Do industry members have good plans that address specific threat scenarios and give clear and concise guidance to those charged with implementing them? Are proper screening, monitoring and drilling conducted as intended by the regulations? We can't go back in time and make those involved in the BP/ Deepwater Horizon disaster make different decisions, but going forward we can ensure we do not lose sight of the threats to our security in the maritime industry. Imagine the answers that would be given to Anderson Cooper on CNN in the weeks following a terrorist attack involving your vessel or port facility. Would they be adequate? Or would it be déjà vu?

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